Overview
My refund and returns policy lasts 5 days past the date of product reception. I track all packages to assure delivery with the courier. Being the case, I cannot assure your order against theft or damage once it arrives to your shipping address.
If 5 days have passed since your order was delivered, I can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Custom goods are not returnable items.
A refund may be issued, but I ask that any undesired or damaged custom goods be appropriately discarded or recycled.
Non-returnable items include:
- Custom Art Prints, Posters, Display Art, etc.
- Custom Stickers, Magnets, Shirts, Labels, etc.
- Flyers and Advertising Material
- Custom Documentation and Stationary
- Downloadable Products, Files or Software
If you have a physical item which needs to be refunded, but is not returnable per the list above, it should be discarded; preferably recycled.
Beginning a Refund Request
To begin the returns and refund process, you must provide a receipt or proof of purchase. Please visit the Contact Page and use the Subject Menu to select Product Order in order to begin your refund process.
You must provide an order number, and you must include a description of the damage to your order, and if required, images of any damage or product mismatches.
When your refund request is received, it will be processed, and a return request will follow shortly.
Refunds for Returnable Items
Once your Refund Request is received and inspected, I will send you an email to notify you of an approval or rejection of your Refund Request. If approved, you will receive a Return Request.
All Return Requests are on a case-by-case basis. Depending on the circumstances surrounding the request, you may be asked to provide initial return shipping. In most cases, return shipping costs will be compensated with the refund amount. Your request notification will contain information to discern whether your return shipping costs will be covered.
If you are approved, then your refund will be processed as soon as your return arrives, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at refunds@flakferret.net
Sale Items Exception
Only regular priced items may be refunded. Sale items are usually not refundable at MSRP or full price.
Exchanges
We do not have an exchange policy, as we do not offer exchanges except for replacing damaged or missing orders.
Gifts and Gift Balance
We do not offer gifting mechanics on the website. All orders are shipped to an address and may be later given as gifts. We do not employ online balances, gift shipping, gift cards or similar items or features at this time.
Shipping Returns
To return your product, please make contact to receive the appropriate address for the return.
Shipping costs vary in responsibility on a case-by-case basis. If you receive a refund approval, the cost of return shipping will be credited or deducted from your refund as necessary.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. I cannot guarantee reception of returned goods outside of my courier service or claims portal.
Need help?
Contact me at refunds@flakferret.net for questions related to refunds and returns.